ALL DEPOSITS ARE NON-REFUNDABLE/EXCHANGEABLE. If you need to make a date change after sending your deposit confirming your original date, another deposit will have to be made to reschedule and you will be forfeiting your original deposit. Please confirm your schedules before confirming and sending a deposit for tattoo date. For inquiries about walk-ins or hours of operation, please email us at info@goldoceanstudio.com (please allow a minimum of 24 hours for a response.)